NLP-based Classification of Customer Complaints and Categorization for After-Sales Services

Publications

Publication Type

Domestic Journal

Contribution Type

Article

Authors

Jong-Su Won, In Na, & Jang Won Bae

Year

2025

Venue

Journal of the Korea Institute of Information and Communication Engineering

Citation

Vol. 30, No. 1, pp. 1-12

Keywords

Voice of Customer, Natural Language Processing, BERT, KOBERT