A Deep Learning–Based Study on Identifying Product Failure Causes and Determining Appropriate Countermeasures Using Customer Complaints

Publications

Publication Type

Domestic Conference

Contribution Type

Poster

Authors

In Na & Jang Won Bae

Year

2024

Venue

Spring Joint Conference of the Korean Institute of Industrial Engineers, Operations Research Society of Korea, and Korea Society for Simulation

Citation

–

Keywords

Customer Complaints, Failure Cause Analysis, Deep Learning, Service Action