Topic Modeling-based Customer Complaint Quality Classification and Service Improvement Strategies

Publications

Publication Type

Domestic Journal

Contribution Type

Article

Authors

Won Jong-Su & Jang Won Bae

Year

2026

Venue

Journal of the Korea Institute of Information and Communication Engineering

Citation

Vol. 30, No. 1, pp. 1:1-1:12

Keywords

Topic Modeling, Customer Complaints, Text Mining, Service Improvement